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Frequently Asked Questions
Nivara & Lab Grown Diamonds
What does 'Nivara' mean?
Nivara stands for a Safe Space. At Nivara, the essence of a “safe space” goes beyond a promise—it’s a fundamental belief that shapes everything we do. We understand that for any business to truly thrive, it must be rooted in trust, integrity, and care.
For our customers, this safe space means providing not just luxurious jewelry but also a transparent and reassuring experience. We want every individual who engages with Nivara to feel valued, respected, and confident in their choices, knowing that they are part of something meaningful.
For our team members, a safe space is about fostering an environment where creativity flourishes, collaboration is encouraged, and personal growth is supported. We believe that when our people feel secure and empowered, they can bring their best selves to work, driving innovation and excellence.
And for the environment, creating a safe space means operating with responsibility and foresight. We are committed to ethical practices, sustainable sourcing, and minimizing our impact on the planet. By prioritizing the well-being of our natural world, we ensure that the beauty we create today can be enjoyed by future generations.
In essence, building a safe space is crucial for Nivara and any business that aspires to longevity and respect. It’s about doing what’s right—by our customers, our team, and our world—because true luxury is found in the care we take and the trust we build.
What services are included in Nivara Lifetime Promise?
We know how much you cherish your Nivara pieces and want them to shine forever. That’s why we offer a Lifetime Warranty with complimentary services, including:
1. Cleaning
2. Re-polishing
3. Prong tightening
4. Re-rhodium plating
Are lab grown diamonds real?
Both lab-grown and earth-mined diamonds possess identical physical and chemical properties. It is impossible to distinguish them with the naked eye. Just like a test tube baby and a naturally born baby!
What is the future of lab grown diamonds?
Lab-grown diamonds are a relatively new concept compared to centuries of natural diamond tradition, which naturally leads to curiosity and questions. Some doubts stem from misunderstandings or a lack of awareness about the science behind these diamonds.
At Nivara, we believe in transparency and education. Lab-grown diamonds are real diamonds, identical to natural ones in every way except their origin. They’re graded, certified, and cut with the same precision. They are here to stay for a lifetime, just like your mined diamonds!
We’re here to answer any questions you may have and to provide all the information you need to make an informed and confident choice. Please call us or ping us on +91 9951 000 951 and we will happily clear all your doubts :)
Are Nivara Lab-Grown Diamonds Certified?
Yes. Nivara is a certified Trusted Jeweller of IGI. All our lab diamonds are certified by IGI, and have an inscription that matches the number on the laboratory certificate. To ensure the extremely expedited timeline, they will not come with an additional certification.
How do I find the right ring size?
If you're unsure of your ring size, simply add a note while placing the order. We will post you a ring sizer when your order has been confirmed.
Shipping & Payments
What are the shipping charges?
We offer complimentary shipping on all domestic & international orders, so you can shop with confidence, knowing there are no hidden fees.
Please note that any custom duties for orders placed outside India need to be borne by the customers.
How long does it take for my order to ship?
Our standard shipping time is 2-3 business days for ready stock and 21 business days for made-to-order pieces. Each piece is crafted with precision and care, ensuring it meets our high-quality standards before it reaches you. For customized pieces, please allow additional time for production.
Do you offer expedited shipping?
Yes, we do offer expedited shipping options at an additional cost. If you need your order sooner, please contact our customer support team to discuss available options and pricing.
What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), net banking, UPI, and popular digital wallets. For your convenience, we also offer EMI options through select banking partners.
Can I pay on delivery (Cash on Delivery)?
Currently, we do not offer Cash on Delivery (COD) as a payment option. However, our secure online payment methods are designed to provide a seamless and safe shopping experience.
Return & Exchange
What is your return policy?
At Nivara, we believe in making sure you absolutely love your purchase. That’s why we offer a full 15-day return policy, no questions asked.
But we don’t stop there—we also provide an upgrade option! If you find a piece that suits you even better, we’ll buy back your original item and help you choose something that truly aligns with your taste and desires. It’s all part of our commitment to your complete satisfaction.
How long does it take to process a return or exchange?
Once we receive your returned item, we typically process refunds or exchanges within 5-7 business days. We’ll keep you updated throughout the process, ensuring a smooth and transparent experience.
Do you offer exchange & buyback of the product?
Absolutely! At Nivara, we offer a lifetime exchange policy, giving you 100% of the existing market value when you decide to exchange your piece for something new. We also offer a buyback option at 85% of the current market value. You’ll only need to cover the making charges and any applicable taxes.
Our goal is to ensure that your investment in Nivara is as flexible and rewarding as possible.
Contact
Still have questions? We're happy to help! Please email us at care@nivara.diamonds and we will get back to you within 24 hours.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.