Return Policy
At Nivara Diamonds Private Limited, we are committed to providing our customers with the best possible experience, both in quality and service. Our policies are designed to ensure clarity, fairness, and peace of mind for every purchase.
- In case of receipt of damaged or defective items, please report the issue to our Customer Service team within 7 days of receiving the product.
- The request will be processed once the merchant has checked and verified the issue at their end.
- If the product received is not as described on the website or does not meet expectations, the concern must be reported to our customer service team within 7 days of receiving the item.
- Upon review of the complaint, our team will determine the appropriate resolution.
- For complaints related to products that come with a manufacturer’s warranty, customers are requested to directly contact the manufacturer for support or service.
At Nivara, we want customers to truly love their jewelry. That’s why we offer a 15-day return policy, no questions asked.
- If the purchase doesn't feel perfect, customers can return it within 15 days for a full refund.
- We also offer an upgrade option. If a new piece is preferred, we will buy back the original item and assist in selecting one that better suits individual preferences.
- Once the returned item is received, refunds or exchanges are typically processed within 5–7 business days.
- Throughout the process, customers will be kept informed for a smooth and transparent experience.
Nivara offers flexibility and long-term value with every piece purchased:
- Customers can exchange their jewelry at 100% of the existing market value, covering only the making charges and applicable taxes.
- Jewelry can be sold back to us at 85% of the current market value, with deductions only for making charges and applicable taxes.
These policies are part of our promise to make every Nivara purchase rewarding and adaptable over time.
Still have questions or need assistance?
We’re here to help!
Please email us at care@nivara.diamonds, and a member of our team will get back to you within 24 hours.